Privacy policy

This Privacy Policy describes how VendrX (vendrx.us) (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from vendrx.us, or connect with our smart translation companion mobile application (the "Service").

1. Information We Collect

To provide you with a seamless translation hardware and software experience, we collect information from and about you, depending on how you interact with us:

  • Device & Purchase Information: When you buy a physical device on our Site, we collect your name, shipping address, billing address, payment information (processed securely via encrypted payment gateways; we do not store your raw credit card numbers), email address, and phone number.

  • Application Data (Companion App): When you pair your physical device with our smart companion mobile app, the system processes voice data (audio inputs) and textual segments to perform real-time AI translations.

  • Automated Information: When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, and cookies used to improve your shopping experience and optimize our Meta/Google marketing campaigns.

2. How We Use Your Personal Information

We use the collected data to fulfill our commitments and provide top-tier services:

  • Fulfilling Orders: To process and ship your hardware device, handle payments, and provide you with invoices and order confirmations.

  • Operating the App Ecosystem: Audio inputs are securely processed by cloud-based AI networks solely to execute the "Smart Segmentation" translation and vocabulary features.

  • Customer Support: To respond to your inquiries sent to support@vendrx.us, troubleshoot hardware connectivity, or process returns.

  • Risk & Fraud Prevention: To screen incoming orders for potential risk or fraudulent activities.

3. Data Protection & Processing Practices

We take data privacy very seriously, particularly regarding the voice files and translated history generated within our software ecosystem:

  • Audio Data Processing: Voice clips used for translation are processed in real-time. We do not store, listen to, or monetize your raw voice data for third-party advertising.

  • App History Sovereignty: Your translation and vocabulary history are synced and stored securely so that you can access your personalized dashboards. You retain full control and can delete your local application data at any time.

4. Sharing Personal Information

We only share your Personal Information with reliable third-party service providers that enable us to operate our store and deliver your hardware:

  • Shopify: We use Shopify to power our online e-commerce platform. You can read more about how Shopify uses your Personal Information here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).

  • Fulfillment Centers & Shipping Carriers: To deliver your physical orders to your shipping destination.

  • Compliance with Law: We may share your information to comply with applicable laws and regulations, respond to a lawful subpoena, or protect our brand rights against malicious fraud/chargebacks.

5. Cookies and Behavioral Advertising

Our website uses cookies to track store metrics and run optimized behavioral advertisements via Meta Ads and Google Ads. If you wish to opt-out of targeted advertising, you can adjust your preferences directly via your browser settings or standard ad-choice industry platforms (such as the Digital Advertising Alliance).

6. Your Rights (GDPR & CCPA Compliance)

Depending on your residency (such as the European Union or the State of California), you may have specific rights regarding your data, including:

  • The right to request access to the personal data we hold about you.

  • The right to request that your personal information be corrected, updated, or completely erased from our databases.

If you wish to exercise any of these rights, please email us directly at support@vendrx.us with the subject line "Data Privacy Request".

7. Changes to this Policy

We may update this Privacy Policy from time to time in order to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, or if you have any questions regarding your data security, please contact our compliance desk: